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Account was hacked and frozen. It’s been nearly a month and I can’t get it unlocked. My support tickets get automated replies and I can’t reach a human.

My account was hacked and frozen in late July. I started an application to unfreeze the account immediately, but it was denied after I sent in pictures of myself holding my driver’s license along with a hand written sign asking to be unlocked. I’ve probably made 4-5 different support tickets over the course of the last month as I keep getting automated replies from Binance’s Zendesk email. I keep getting generic emails and when I reply to these emails, I get another generic email. After a few days, I would get an email asking if I was satisfied with my “support” and the ticket would automatically close saying that if I need further assistance, I would have to make another ticket. After having my first application denied, I made another application to unfreeze my accouunt. It’s been 15 days since I submitted my second application and I still haven’t gotten any acceptance or rejection emails from Binance regarding my second application to unfreeze my account. I’m stuck in a rut and I would love some guidance on how to reach with a human from Binance.

Edit: Binance support has finally replied! Thanks so much for helping me! I hope to get this issue resolved ASAP.

Edit2: Issue has been resolved, ended up having to retake pictures of me holding my id and recording a video of me doing the same. Money not stolen! 🙂


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6 Comments

  1. skipper500 on 8. November 2018 at 17:41

    Try their twitter account

     


  2. cheapdvds on 8. November 2018 at 17:41

    You might want to message the binance mods on the right bottom side of your screen with your ticket number.

     


  3. anzarethadile on 8. November 2018 at 17:41

    This will be a major issue if it will not be resolved as soon as possible.

     


  4. [deleted] on 8. November 2018 at 17:41

    [removed]

     


  5. MindWallet on 8. November 2018 at 17:41

    Unbelievable that you have to resort to social media in order for Binance to take you seriously.

     


  6. [deleted] on 8. November 2018 at 17:41

    [removed]

     


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