Missing coins
I haven’t used kucoin since januari of 2018, so before the new version. However with bitcoin booming I thought I’d check out my account. My assets page says I have zero coins, however my transactions history sais I should have about 1500 dollars in bitcoin. The account these coins came from confirms that my transactions were indeed all deposits. Does anybody know how to get them back or are they lost forever?
I would suggest to coordinate with our [support](https://www.kucoin.com/zendesk_chat.html) via live chat and provide more information so we can check your account.
be sure to check both main wallet and trading wallet
I have the exact same experience. Support says I’ve spent my coins, but I very much haven’t.
Shady exchange losing coins, locking up funds, it’s a mess