I haven’t used kucoin since januari of 2018, so before the new version. However with bitcoin booming I thought I’d check out my account. My assets page says I have zero coins, however my transactions history sais I should have about 1500 dollars in bitcoin. The account these coins came from confirms that my transactions were indeed all deposits. Does anybody know how to get them back or are they lost forever?

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  1. kucoin_moderator on 6. January 2021 at 16:17

    I would suggest to coordinate with our [support](https://www.kucoin.com/zendesk_chat.html) via live chat and provide more information so we can check your account.


  2. mchinsomboon on 6. January 2021 at 16:17

    be sure to check both main wallet and trading wallet


  3. Beleidsregel on 6. January 2021 at 16:17

    I have the exact same experience. Support says I’ve spent my coins, but I very much haven’t.


  4. Soccergodd on 6. January 2021 at 16:17

    Shady exchange losing coins, locking up funds, it’s a mess