No way to restore 2FA, according to Reddit support needs weeks/months to reply – should I just create a second account? – ➔ Visit Binance now and start trading Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Like this:Like Loading... Related Spread the love Posted in Binance Reddit 3 Comments BinanceCS on 10. January 2019 at 19:09 Hello, thank you for reaching out. To reset your 2FA, it is always suggested to reset it online. You may read the article from the link below for more guidance: [https://support.binance.com/hc/en-us/articles/115003585911-How-to-Reset-Google-2FA](https://support.binance.com/hc/en-us/articles/115003585911-How-to-Reset-Google-2FA). And our customer support representative had responded to your ticket already. Meanwhile, creating a new account does not help in this case, it only gave you a new account with Binance. MouseEXP on 10. January 2019 at 19:09 You will get an automatic reply email after creating the ticket. Reply to that and I think someone will reply back to you sooner than you expect. I had a 2FA error for weeks, maybe even 2 months and I kept creating tickets and nothing. It would tell me that because I have not responded to any emails that the issue must be resolved and they deleted the ticket each time. Then I finally responded to their automatic email and within a few minutes someone responded and walked me thru the issue and I was back in Binance within 24 hours. Cant guarantee anything but I would give it a shot if you havent already. ​ **EDIT** Also, anytime you do something, reset 2FA, send information in, do a facial recognition, etc…. reply to that email and update them and tell them to look into the next step. I kept in constant contact after everything I did and the support person would reply with something like “I see you have completed this…” and it would expedite the next step. JebusMaximus on 10. January 2019 at 19:09 Btw how does the BNB Fee rebate thing work? I only want to have BTC in my account as the main balance (or the altcoin I buy). If I select the fee rebate option with BNB, doesn’t the system automatically buy BNB for paying the fees then and also is producing fees for that BNB-buy-trade? Or would I need to buy BNB first (and produce fees with the BNB-buying manually) to pay the trading fees to get the fee rebate? Thanks!